Founded in 1989, Maxwell Paper Canada Inc. is a privately owned and managed company. Maxwell Paper emerged to service the growing need for debit and cash register paper rolls and other office supplies as Canada's financial institutions accelerated into the electronic processing of credit and debit card transactions.
In the late 1980s, electronic point-of-sale (POS) transactions began to replace cash transactions in Canada. Maxwell realized a new opportunity: replenishing paper and ink ribbons for transaction records for both merchants and customers. As demand and use of POS terminals increased, Maxwell offered a full turnkey asset management system for POS electronic transaction equipment. Maxwell acquired warehouse space and began to deploy, track, repair and refurbish our clients' inventory of terminals.
In 1996 Maxwell broadened the services we provided, including installation training and a cost-effective tele-training service. To support the national need for rapid service distribution across the country, Maxwell has opened branch offices in Halifax, Montréal, Belleville, Toronto, Calgary, and Vancouver.
As the market grew, so to did the threat of electronic theft and concern with data security. In response, Maxwell led the industry with a comprehensive program of internal processes and protective policies concerning confidential data and physical security. In 2001 Maxwell achieved ISO 9001 certification, which is one of our many tools to safeguard both asset tracking and client data. We proudly audit and maintain this certification annually.
Today, Maxwell supplies consumables for a full range of POS transaction equipment (Interac, cash registers, and wireless debit/credit units), personal and office printers, and counterfeit detection products. As a joint venture, Maxwell partnered with North East Converters Inc. to create NorMax of Holly Oak, Massachusetts.
Maxwell sources raw material paper to service our customers with an excellent product performance and competitive pricing. Maxwell has served over 500,000 Canadian organizations. From Maxwell sales and service locations across the country, 160 full-time Maxwell employees and over 100 independent field technicians currently provide service to more than 400,000 merchants in Canada.
Maxwell Corporate Head Office is located in Belleville, Ontario, in a new customer support center and warehouse facility with more than 200,000 square feet of state-of-the-art technology space. As consumers continue to demand simplicity, efficiency and increased value from their electronic transactions, Maxwell is well positioned to support the financial community in delivering new innovations and trusted solutions to merchants and consumers.